Maintenance and Support<\/strong><\/h1>\n

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.
\n
\nMAINTENANCE AND SUPPORT<\/strong>
\nSOFTWARE MAINTENANCE<\/strong>
\nIT SUPPORT<\/strong>
\nTASK AND BUG TRACKING<\/strong>
\nFull Cycle<\/strong><\/p>\n

Support and maintenance outsourcing provided by STEMDOT<\/strong> ensures all-round support \u2013 from impartial software assessment & consulting to 24\/7 IT system maintenance. STEMDOT<\/strong> releases your company\u2019s staff of routine tasks, helps to optimize IT costs and saves time to advising and supporting customers.<\/p>\n

Qualification<\/strong><\/h2>\n

Our team of professionals with narrow specialization in software maintenance and support is uniquely qualified to settle the most difficult software problems and issues.<\/p>\n

To provide our partners with all advantages of smoothly functioning software we offer multiple options for Maintenance & Support Services or outsourcing of the entire operations:<\/p>\n

As a part of STEMDOT\u2019s full-cycle solution implementation<\/strong>
\n Task\/bug tracking systems deployment and customization<\/strong>
\n Software maintenance and support<\/strong>
\n Consulting and staff training<\/strong>
\n Web application improvement<\/strong>
\n Security audit<\/strong>
\n IT support<\/strong>
\n Migration<\/strong>
\n Effective Software Maintenance<\/strong>
\n Perfective and Corrective Maintenance<\/strong><\/p>\n

The services delivered by STEMDOT are designed to meet specific challenges that your software faces. STEMDOT can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.<\/p>\n

Adaptive Maintenance<\/strong><\/h2>\n

As time goes by, corporate software and hardware is complemented, interchanged or removed to stay in line with the changing business requirements and technology updates. Adaptive maintenance delivered by the STEMDOT\u2019s team ensures that your software and hardware work stably and reliably in the new, altered environment.<\/p>\n

Scheduled Maintenance<\/strong><\/h2>\n

These services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition.<\/p>\n

If non-stop operation of your system is top critical to your business, STEMDOT can simultaneously proceed with our maintenance activities in background mode: while we are enhancing or fixing your solution the system remains available 24\/7<\/strong>.<\/p>\n

Professional Software Support<\/strong><\/h2>\n

We offer 2nd and 3rd level support services of applications developed by STEMDOT earlier or by any third party to restore failed services and applications as quickly as possible. STEMDOT\u2019s professional services span but are not limited to
\nIssue detection, diagnosis, analysis and solution delivery<\/strong>
\n Workaround provision<\/strong>
\n Hot fixes<\/strong>
\n New releases and updates<\/strong>
\n Service and feature packs delivery<\/strong>
\nSTEMDOT is constantly focused on the latest technology research to improve the fail-safe characteristics of your software. We can re-install your application from the beginning, migrate it to a new environment or hosting provider.<\/p>\n

4th level support including application enhancement<\/strong><\/h2>\n

STEMDOT will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer\u2019s needs.<\/p>\n

3rd-party application support<\/strong><\/h2>\n

STEMDOT carries out complete 3rd party application takeover which includes:<\/p>\n

Handover Remedy activities Maintenance & Support
\nSafe knowledge transfer from the current IT team to STEMDOT
\nArchitecture and code audit
\nRelated documentation audit
\nFunctional and performance testing and results analysis
\nHot fixes
\nPerformance tuning
\nMissed documentation replenishment
\nImprovements planning
\nOnline help-desk and support service
\nScheduled and on-demand updates
\nIssue tracking and cause removal
\nBack up and recovery
\nHow we work<\/p>\n

Software back-up and data recovery<\/strong><\/h2>\n

We strive to ensure that our solutions are absolutely dependable and that they offer not only maximum availability but also maximum back-up and data security. Our all-round support and maintenance services leverage your data security, backup and recovery, increasing up-time of your IT system.
\nBudget flexibility
\nOur maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, STEMDOT offers a wealth of options to switch to.
\nOut of the box technology expertise
\n\u041eur dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum up-time of your application and its dynamic compliance with the industry standards.<\/p>\n

Issue Reaction Time<\/strong><\/h2>\n

Our reaction time depends on the severity level of a Support Case (SC). We define 4 severity levels to classify issue complexity:<\/p>\n

Production System is down or is malfunctioning, which has detrimental impact on business. No potential workaround exists.
\nSeverity 1 (Critical)<\/strong> Time of reaction is up to 1 business hours
\nMalfunctioning , which has a significant impact on business, but a workaround is available.
\nSeverity 2 (High)<\/strong> Time of reaction is up to 2 business hours
\nMalfunctioning, which has insignificant impact on business.
\nSeverity 3 (Normal)<\/strong> Time of reaction is up to 8 business hours
\nNo impact on functionality or quality of the product. This level is typically attributed to general questions, comments or recommendations for future product enhancements.
\nSeverity 4 (Low)<\/strong> Time of reaction is up to 16 business hours<\/p>\n","protected":false},"excerpt":{"rendered":"

Maintenance and Support We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably. MAINTENANCE AND […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":2959,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"yoast_head":"\n